Request
Claim Procedures regarding Retained Personal Data, etc.
Claim Procedures regarding Retained Personal Data /Records on Third Party Provisions of Personal Data
Claim Procedures regarding Retained Personal Data
(1)If there is a request for disclosure of retained Personal Data concerning an individual from the person that the retained Personal Data is of, Digital will respond without delay thereto, and sets forth the following procedures. Inquiries regarding the procedures will be handled by Service Desk for Personal Information.
①Application method (application by mail)
After filling in all of the prescribed matters in the "Personal Information Disclosure Application” (the "Application"), please enclose the identity verification documents and mail them to the below Mailing address. The Application can be downloaded from the home page. Furthermore, please note in red writing, “Application enclosed,” on the envelope.
<Mailing address>
Service Desk for Personal Information NTT Digital, Inc.
Sanno Park Tower 10F 2-11-1 Nagata-cho, Chiyoda-ku, Tokyo, 100-6150
②Method to verify the identity of the person
Please enclose identity verification documents set forth by Digital when applying.
③Method of response
Responses from Digital will be sent to the address provided in the Application (that matches the address listed on the identity verification documents) by registered mail (not forwardable).
④Fees regarding disclosure
Currently, there are no fees (Changes thereto will be announced in advance.)
(2)If any of the below items apply, Digital may not disclose all or a part of the retained Personal Data regarding such request. If Digital decides not to make the disclosure, such effect will be notified together with the reason thereof:
- If the address provided in the Application and the address provided in the identity verification document do not match, or otherwise if the identity of the person cannot be verified;
- If there is a deficiency in the prescribed Application document;
- If the subject of the disclosure request does not exist at Digital;
- If there is the threat of harm to the person or a third party's life, body, property or other right or interest;
- If there is the threat of causing significant interference to the proper execution of Digital's business; or
- If it will breach other laws or regulations.
(3)If there is a request for corrections, additions, deletions, cease of use or cease of provision to third parties (the “Corrections”) of retained Personal Data concerning the person, Digital will conduct investigations without delay. In such instance, if the contents of the retained Personal Data regarding such request are not true or if otherwise the handling of such retained Personal Data is found to not be appropriate, the Corrections will be made without delay (Please apply for the Corrections at Service Desk for Personal Information.).
Furthermore, even if there is a request for Corrections, Digital may not make the Corrections for all or a part of the retained Personal Data regarding such request based on the provisions of the laws and regulations, etc.
(4)If there is a request for a notification of the purposes of use of the retained Personal Data, Digital will respond by Service Desk for Personal Information. Furthermore, even if there is a request for a notification of the purposes of use of the retained Personal Data, Digital may not make a notification of the purposes of use of the retained Personal Data regarding such request based on the provisions of the laws and regulations, etc.
Claim Procedures regarding Records on Third Party Provisions of Personal Data
(1)If there is a request for disclosure of records on third party provisions concerning the personal data of the person, Digital will respond without delay thereto, and sets forth the following procedures. Inquiries regarding the procedures will be handled by Service Desk for Personal Information.
①Application method (application by mail)
After filling in all of the prescribed matters in the "Records on Third Party Provisions Disclosure Application” (the "Application"), please enclose the identity verification documents and mail them to the below Mailing address. The Application can be downloaded from the home page. Furthermore, please note in red writing, “Application enclosed,” on the envelope.
<Mailing address>
Service Desk for Personal Information NTT Digital, Inc.
Sanno Park Tower 10F 2-11-1 Nagata-cho, Chiyoda-ku, Tokyo, 100-6150
②Method to verify the identity of the person
Please enclose identity verification documents set forth by Digital when applying.
③Method of response
Responses from Digital will be sent to the address provided in the Application (that matches the address listed on the identity verification documents) in writing or electromagnetic record (the type of recorded media will be separately specified by Digital) by registered mail (not forwardable).
④Fees regarding disclosure
Currently, there are no fees. (Changes thereto will be announced in advance.)
(2)If any of the below items apply, Digital may not disclose all or a part of the records provided to third parties regarding such request. If Digital decides not to make the disclosure, such effect will be notified together with the reason thereof:
- If the address provided in the Application and the address provided in the identity verification document do not match, or otherwise if the identity of the person cannot be verified;
- If there is a deficiency in the prescribed Application document;
- If the subject of the disclosure request does not exist at Digital;
- If there is the threat of harm to the person or a third party's life, body, property or other right or interest;
- If there is the threat of causing significant interference to the proper execution of Digital's business; or
- If it will breach other laws or regulations.
[Service Desk for Personal Information]
Service Desk for Personal Information NTT Digital, Inc.
Sanno Park Tower 10F 2-11-1 Nagata-cho, Chiyoda-ku, Tokyo, 100-6150
Mail: privacy-info@ml.nttdigital.io
[Application]
Please download the Personal Information Disclosure Application and the Records on Third Party Provisions Disclosure Application from the link at the bottom of this page.
[Documents Verifying Identity]
- Individual
(Principal) - Seal Registration Certificate (Original copy issued within the last 3 (three) months with the principal's current address.) *1
- Certificate of Residence [Juminhyo] (must be issued within the last 3 (three) months with the principal's current address, and without Individual Number (social security and tax number) printed on it)
* Digital may call the contact information for verification.
- Individual
(Representative) - Principal's Seal Registration Certificate (Original copy issued within the last 3 (three) months with the principal's current address.) * Required (applications with other identification documents only are not accepted)
- Identification documents of the principal *1
- Representative's Seal Registration Certificate (Original copy issued within the last three months with the representative's current address.) *1
- Representative's Certificate of Residence [Juminhyo] (Original copy issued within the last 3 (three) months with the representative's current address, and without Individual Number (social security and tax number) printed on it)
* A "letter of attorney" for an Application for Disclosure must be filled out by the principal himself/herself and stamped with the same seal used on the principal's Seal Registration Certificate.
* Digital may call the contact information for verification.
- Individual
(Legal Representative) - Principal's Seal Registration Certificate (Original copy issued within the last 3 (three) months with the principal's current address.) *1
- Principal's Certificate of Residence [Juminhyo] (Original copy issued within the last 3 (three) months with the principal's current address, and without Individual Number (social security and tax number) printed on it)
- Documents that verify that the person is the legal representative. [Original copy issued within the last 3 (three) months.]
e.g. If the principal is a minor (under 18 years old): Official copy of the Family Register (Kosekitohon) that proves parent-child relationship.
e.g. If the principal is an adult (18 years old or over) and has a legal guardian: Certificate of Registered Matters (Tokijikoshomeisho) that notes the legal guardian's name.
e.g. If the principal is a minor (under 18 years old) and has a legal guardian: Official copy of the Family Register (Kosekitohon) that notes the legal guardian's name. - Legal representative's Seal Registration Certificate (Original copy issued within the last 3 (three) months with the legal representative's current address.) *1
- Legal representative's Certificate of Residence [Juminhyo] (must be issued within the last 3 (three) months with the legal representative's current address, and without Individual Number (social security and tax number) printed on it)
* Digital may call the contact information for verification.
However, an original of a Certificate of Residence (Juminhyo) without Individual Number (social security and tax number) printed on it must be presented.
Japanese Driver's License | Must be issued by a prefectural or metropolitan Public Safety Commission. International driver's licenses are not accepted. |
---|---|
Individual Number Card (My Number Card) | Only the front side with full face photo (back side with Individual Number not required) |
Government-issued identification booklet for the physically challenged (Shintai Shogaisha Techo) | ― |
Government-issued welfare booklet for the mentally ill (Seishin Shogaisha Hoken Fukushi Techo [Shogaisha Techo]) | ― |
Government-issued identification booklet for the mentally challenged (Ryoiku Techo) | ― |
Health Insurance Card | Additional documents required |
Basic Resident Registration Card | Must show the person's photo |
Residence card and foreign passport* or Certificate of Alien Registration | You do not need a foreign passport if you have permanent residency status. |
Special permanent resident certificate | ― |
Notes
- The identification document must be valid and show the name, date of birth, and current address. (Documents that do not show the expiry date must have been issued within the last 3 (three) months.) The current address must be printed or written in pen or other medium that cannot be erased.
- Regarding additional documents, please send one of the items below together.
An additional document is required also if the address shown on the identification document is different from the current address.
- Utility bill receipt (copy)
- It must be within 3 (three) months of the date of issue, must include a current address, and must be in the name of the principal.
- This is limited to receipts with a receipt stamp for electricity, gas, water, etc., or a notification for account transfer completion with the date of issue (date of direct debit).
- Certificate of Residence [Juminhyo] (The original copy)
- The Certificate of Residence (Juminhyo) must be issued within the last 3 (three) months with the person's current address, and without Individual Number (social security and tax number) printed on it.
Digital will send a reply to the address provided in the Application (that matches the address listed on the identity verification documents). However, in the case of an application from a legal representative, the reply will be sent to the legal representative's address (the address listed on the identity verification documents of the legal representative).
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